Company : Choko La
Location : New Delhi – IGI airport
Salary : 16-18 CTC
Passport : Must
Qualification : 12th pass
Job brief
We are looking for a Guest Relation Executive to provide excellent customer service and meet sales quotas for business.Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.Job Responsibilities
1. Greet and direct customers
2. Provide accurate information (e.g. product features, pricing and after-sales services)
3. Answer customers’ questions about specific products/services
4. Conduct price and feature comparisons to facilitate purchasing
5. Cross-sell products
6. Ensure racks are fully stocked
7. Manage returns of merchandise
8. Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
9. Inform customers about discounts and special offers
10. Provide customer feedback to the Store Manager
11. Stay up-to-date with new products/services Requirements
1. Freshers Also allowed
2. Understanding of the retail sales process
3. Familiarity with consumer behavior principles
4. Basic Knowledge of inventory stocking procedures
5. Basic math skills
6. Excellent communication skills, capable of building trusting relationships
7. Ability to perform in fast-paced environments
8. Flexibility to work various shifts
